Cancellation Policy

Customers may request cancellation before an order is packed, shipped or handed over to the courier. Cancellation is not guaranteed until the request is confirmed by us.

Submitting a cancellation request does not automatically cancel an order. The order status displayed in the customer’s account or confirmation from customer support will determine whether cancellation has been completed.

Eligible orders may be cancelled from the My Orders section or by contacting customer support before dispatch.

Where cancellation is successfully completed before dispatch, a Cash on Delivery order will require no refund because no payment has been collected.

When an eligible prepaid order is cancelled, the refund will be initiated to the original payment method after cancellation is approved.

Payment-gateway or bank processing time may apply before the amount is reflected in the customer’s account.

Once an order has been shipped or handed over to a courier, direct cancellation may no longer be available.

Customers may contact support for available options. Depending on the shipment stage, they may be asked to refuse delivery or follow the applicable return procedure after delivery.

Repeated refusal of confirmed orders or misuse of Cash on Delivery may result in restrictions on future Cash on Delivery orders.

For prepaid shipments refused without an eligible reason, shipping and return-to-origin charges may be deducted where permitted and disclosed.

We may cancel an order because of product unavailability, incorrect pricing, payment failure, suspected fraud, incomplete address, serviceability issues, regulatory restrictions or technical errors.

If we cancel a successfully paid order, the eligible amount will be refunded to the original payment method.

Product quantity, payment method, phone number or delivery address changes may not be possible after an order has been confirmed.

Where changes cannot be made, the customer may need to cancel the eligible order and place a new order.

Approved cancellation refunds are generally initiated within 5–10 working days.

The final credit timeline depends on the customer’s bank, card network, UPI provider or payment gateway.