Return & Refund Policy

We want customers to receive the correct product in good condition. This Return & Refund Policy explains the situations in which a return, replacement or refund request may be accepted.

Because Ausdhang products may include consumable wellness products, opened or used products cannot normally be returned for hygiene, health and safety reasons unless the product was delivered damaged, defective, contaminated or incorrect.

An eligible return request should be submitted within 7 calendar days from the date marked as delivered.

Claims involving leakage, transit damage, missing items, broken packaging or incorrect products should be reported within 48 hours of delivery.

To review a return or replacement request, we may ask for the order number, customer name, registered phone number, reason for return, photographs of the outer package, shipping label, product condition and an unboxing video.

The customer should preserve the original product and packaging until the claim is reviewed. Disposing of the product before verification may affect eligibility.

Returned products may be inspected after reaching our facility. Approval will depend on the product condition, packaging, reason for return and evidence submitted.

Receiving a returned package does not automatically confirm refund eligibility.

Where appropriate, we may offer a replacement instead of a refund. Replacement is subject to product availability and serviceability of the customer’s location.

If the same product is unavailable, we may offer an alternative resolution or refund after approval.

Approved prepaid-order refunds will normally be returned to the original payment method.

For Cash on Delivery orders, an approved refund may be processed through bank transfer, UPI or another mutually agreed method after the customer provides accurate refund details.

Once approved, we generally initiate refunds within 5–10 working days. The time required for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider or payment gateway.

Shipping, Cash on Delivery or convenience charges may be non-refundable unless the return results from an error attributable to us.

A request may be rejected when the product does not meet the eligibility conditions, evidence is insufficient, the product has been used, or the claim is inconsistent with the returned item.

Where a rejected product has been sent to us, return shipping back to the customer may be chargeable.