Data Use
Orders and support
Your Privacy Matters
Privacy Policy
This policy explains what information we collect, why we use it, when it may be shared and the choices available to website users.
Last Updated
27 July 2026
Payment Data
Processed securely
User Choices
Access and correction
Please Read Carefully
This policy forms part of the terms governing purchases and use of the Ausdhang website. Please review it before placing an order.
Introduction
This Privacy Policy explains how Ausdhang collects, uses, stores, shares and protects information when a user visits our website, places an order, contacts customer support, subscribes to communications or otherwise interacts with us.
By using the website, you acknowledge the practices described in this policy. Where consent is required, we will seek it through an appropriate notice, form, checkbox or other method.
Information We May Collect
- Name, email address and phone number.
- Delivery address, billing address, city, state and PIN code.
- Order history, cart information, transaction status and customer-support communications.
- Device information, browser type, IP address, operating system and website activity.
- Cookie identifiers, advertising identifiers and analytics information.
- Feedback, reviews, survey responses and voluntarily submitted content.
- Bank or UPI details submitted for an approved Cash on Delivery refund.
Payment Information
Online payments may be processed by third-party payment gateways. We may receive transaction identifiers, payment status, payment method and limited payment-related information.
We do not intend to directly store complete card numbers, CVV numbers, UPI PINs or internet-banking passwords on our website servers.
How We Use Information
- To create, confirm, process and deliver orders.
- To process payments, refunds, cancellations and returns.
- To provide shipment tracking and delivery notifications.
- To respond to questions, complaints and customer-support requests.
- To prevent fraud, misuse, unauthorised transactions and security incidents.
- To improve products, website performance and customer experience.
- To send service messages and, where permitted, promotional communications.
- To maintain business records and comply with applicable legal obligations.
Cookies and Similar Technologies
We may use essential cookies to operate the website, remember cart information, maintain sessions and support checkout.
Analytics, performance and advertising technologies may be used to understand website usage, measure campaigns and improve our services. Browser settings may allow users to restrict certain cookies, although some website functions may then operate differently.
When Information May Be Shared
- Courier, logistics and delivery partners.
- Payment gateways, banks and payment-service providers.
- Website hosting, cloud storage, communication and technology providers.
- Customer support, CRM, email, SMS and WhatsApp service providers.
- Analytics, security and advertising service providers.
- Professional advisers, auditors and authorised representatives.
- Government authorities, regulators or law-enforcement agencies where required.
- A successor entity in connection with a business restructuring, merger or transfer.
Data Retention
We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, fraud prevention, dispute resolution and legal or regulatory requirements.
Retention periods may vary according to the type of information and the purpose for which it is processed.
Information Security
We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure, misuse or loss.
No internet transmission, website or storage system can be guaranteed to be completely secure. Users should protect their devices, OTPs, passwords and payment credentials.
Your Choices and Requests
- Request information about personal data associated with you.
- Request correction of inaccurate or incomplete information.
- Request deletion where retention is no longer required or legally permitted.
- Withdraw consent for optional processing, where applicable.
- Opt out of promotional emails, SMS or WhatsApp communications.
- Raise a grievance regarding the handling of your information.
Children’s Privacy
The website is not intentionally designed to collect personal data directly from children without appropriate involvement of a parent or lawful guardian.
A parent or guardian who believes a child has submitted personal information may contact us for review.
Third-Party Links
The website may contain links to third-party websites, payment pages, social-media platforms or courier tracking services.
Their privacy practices are governed by their own policies, and we are not responsible for external websites that we do not control.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.
The revised version will be posted on this page with an updated effective date.
Contact Information
Questions About This Policy?
Contact our support team with your order number and a clear description of your request.
Support Email
support@ausdhang.com
Support Phone
+91 XXXXX XXXXX
Registered Address
Add your complete registered business address here, Jaipur, Rajasthan, India