Shipping Policy

This Shipping Policy explains how orders placed through the Ausdhang website are processed, dispatched and delivered. By placing an order with us, you agree to the shipping terms described on this page.

We aim to deliver every order safely and within the estimated timeline displayed during checkout. Delivery timelines are estimates and may vary depending on the customer’s location, courier availability, weather conditions, public holidays and other circumstances outside our reasonable control.

We currently ship products to eligible PIN codes within India. Serviceability is determined by our delivery and logistics partners.

Cash on Delivery may not be available for every location. Availability of prepaid payment and Cash on Delivery options will be displayed during checkout.

Orders are normally processed within 1–2 working days after successful order confirmation. Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next working day.

Prepaid orders are processed after successful payment confirmation. Cash on Delivery orders may be verified by phone, email, SMS or WhatsApp before dispatch.

Most orders are expected to arrive within 2–5 working days after dispatch. Delivery to remote, restricted or difficult-to-service locations may take longer.

The estimated delivery date displayed on the website or shared through tracking notifications is not a guaranteed delivery date.

Applicable shipping charges, Cash on Delivery charges or promotional free-shipping benefits will be displayed before the customer completes payment.

Shipping charges may depend on the order value, delivery location, product weight, payment method and promotional offers available at the time of purchase.

Once an order is dispatched and tracking information becomes available, the customer may receive an AWB number, courier name or tracking link through the website, email, SMS or WhatsApp.

Tracking information may take some time to update after the shipment is created by the logistics provider.

Customers are responsible for providing a complete and accurate delivery address, PIN code and active phone number.

Address changes may be accepted only before dispatch. Once a shipment has been handed over to the courier, we may not be able to change the delivery address.

A shipment may be returned to us when the recipient is unavailable, the phone number is unreachable, the address is incomplete, delivery is refused or repeated delivery attempts are unsuccessful.

If an order is returned to origin, re-shipping may be subject to additional shipping charges. Refund eligibility will be determined according to the payment method, product condition and applicable policy.

If a package appears damaged, opened, leaking or tampered with, customers should record clear photographs or an unboxing video before using the product.

Any damaged, missing or incorrect-product complaint should be submitted within 48 hours of delivery with the order number and supporting evidence. Claims submitted without sufficient evidence may not be accepted.

Delivery may be delayed due to weather, strikes, natural events, transport restrictions, operational disruptions, regulatory restrictions, high seasonal demand or courier-related issues.

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee timelines controlled by third-party logistics providers.