Terms & Conditions

These Terms & Conditions govern access to and use of the Ausdhang website, products, checkout, order-management features and related services.

By accessing the website or placing an order, you agree to these terms along with the Shipping Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy.

Users must be legally capable of entering into a valid transaction. A minor should use the website only through a parent or lawful guardian.

You agree to provide accurate, complete and current information while placing an order or contacting support.

The website may allow purchases without a registered account. A browser-based guest identifier may be used to associate the cart and orders with the same browser session.

Clearing browser storage, using another browser or changing devices may affect access to guest-order history.

We make reasonable efforts to display product names, descriptions, images, ingredients, quantities, prices and availability accurately.

Packaging, label design, colour or product presentation may change without materially changing the product. Device-screen settings may also affect how images appear.

Product descriptions and website content are provided for general informational purposes and are not a substitute for professional medical advice, diagnosis or treatment.

Individual experiences may differ. Customers who are pregnant, nursing, taking medication, managing a medical condition or sensitive to an ingredient should consult a qualified healthcare professional before use.

Products should be used according to the label instructions and recommended serving information.

Prices, discounts, shipping charges, Cash on Delivery charges and promotional offers may change without prior notice.

The amount shown during final checkout will apply to the order. Where a clear pricing or technical error occurs, we may contact the customer, correct the error or cancel the affected order.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may refuse or cancel an order because of payment failure, stock unavailability, incomplete information, delivery restrictions, suspected fraud, misuse or technical errors.

Available payment methods may include online payment and Cash on Delivery for eligible locations.

Online payments are processed through third-party payment providers. Customers must not share OTPs, UPI PINs, card security codes or banking passwords with anyone claiming to represent Ausdhang.

Delivery timelines, shipping charges and tracking are governed by the Shipping Policy.

Returns, replacements and refunds are governed by the Return & Refund Policy. Order cancellations are governed by the Cancellation Policy.

The website may be used for personal, lawful and genuine shopping purposes.

The Ausdhang name, logo, product presentation, website design, text, graphics, photographs, videos and other content are owned by or licensed to us unless otherwise stated.

No licence or ownership right is transferred to a user merely because the website is accessed or a product is purchased.

Users submitting a review, photograph or feedback confirm that the content is genuine, lawful and does not violate another person’s rights.

We may moderate or remove content that is abusive, misleading, irrelevant, unlawful or contains confidential information.

We do not guarantee uninterrupted or error-free access to the website. Maintenance, technical failures, security events or third-party service interruptions may temporarily affect availability.

We may update, suspend or discontinue any website feature where reasonably necessary.

To the extent permitted by applicable law, we will not be responsible for indirect, incidental or consequential losses arising from website interruption, third-party services, misuse of products or circumstances outside our reasonable control.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Users are responsible for information submitted through the website and for complying with these terms.

A user may be responsible for losses resulting from fraudulent, unlawful or unauthorised use of the website attributable to that user.

These terms are governed by the laws applicable in India.

Subject to applicable consumer rights and dispute-resolution provisions, courts at Jaipur, Rajasthan will have jurisdiction over disputes connected with these terms or website transactions.

We may update these Terms & Conditions to reflect changes in our services, products, business practices or legal requirements.

Continued use of the website after an updated version is published constitutes acceptance of the revised terms.